Refund Policy

Last updated: July 23, 2026

Return Policy

At SUNDEER, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return policy under the following conditions:

Return Window

You may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition as received.

How to Initiate a Return

Contact our customer support team at [CONTACT_EMAIL_PLACEHOLDER] with your order number and the reason for the return.
We will review your request and provide a return authorization if eligible.
Once approved, securely pack the items and ship them to the address provided by our support team.
You will receive a confirmation email once your return is received and inspected.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

Return Shipping

If the return is due to a product defect or our error, SUNDEER will cover the return shipping costs.
If the return is for any other reason (e.g., change of mind), the customer is responsible for return shipping costs.

Non-Returnable Items

Certain items are not eligible for return, including:

Customized or personalized products
Gift cards
Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [CONTACT_EMAIL_PLACEHOLDER] with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Exchanges

We accept exchanges within 30 days of delivery, subject to product availability. To request an exchange, follow the same process as a return and indicate which item you would like to receive instead.

Cancellations

Orders can be cancelled free of charge before they are shipped. Once an order has been shipped, it cannot be cancelled and must be processed as a return.